Last modified: 24/05/2018

Privacy Notice for the EU users of our software and our EU business partners and suppliers.

We reserve the right to change this policy from time to time, so be sure to check it periodically.

Personal Information

All personal information that you provide to our website are absolutely private, and secure. We do not disclose them to outside sources.

We do not share your information with any third parties, with the exception of verified payment providers. When placing orders, our e-commerce provider handles your personal information and keeps it absolutely safe and secure. We cannot access your credit card information.

Information Collection and Use

Cloud Games Group Inc. (referred to as “Cloud Games Group”, “we”, “us”, or “our”) collects personal information to improve the manner in which we operate and offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We may collect the following information from our users:

First name, last name and email address
For processing transactions, we also collect either credit card information or bank information, depending on your form of payment, though we do not store any credit card information once your transaction is complete

We also may collect Non-Personal Information (data that does not identify you). Such information can be related to the Games (including but not limited to your in-game score, how long you’ve been playing, and your in-game activities) or to the general use (including but not limited to internet protocol addresses, browser types, browser languages, and number of clicks).

We reserve the right to use all content generated by our users. By such content, we mean all content that users publish through the game and that is visible to other users (including but not limited to wall posts, sent messages, and other kinds of interaction with other players). Please note that Cloud Games Group does not guarantee the protection of any Personal Information posted in comments and/or on user walls. With that in mind, please double-check information before publishing it in the public domain. We are in no way responsible for how that information is used by other parties.

Our website may use cookies to store information about your visits. While cookies contain no personal information, they help us identify you as a unique user and/or your browser session. Cookies allow you to take full advantage of some of Cloud Games Group.com best features, and we recommend that you leave them turned on. In addition, our third-party advertisers may place or recognize a unique cookie on your browser while serving advertisements to this site. You can always turn cookies off in your browser settings.

Personal and Non-Personal Information help us improve the quality of our products, services, and content, and/or technically manage our website or applications (including but not limited to logging your IP address to monitor traffic). We will never disclose your IP address to a third party.

We may use your Personal Information to contact you as needed, including but not limited to by sending you notifications. If you do not want to receive further notifications from us, you can always disable this option.

In the event that local law requires, and/or if we believe it will help avoid liability or fraud, and/or to comply with legal processes, we may disclose or access information about you, including but not limited to sharing information with the government and other companies. Cloud Games Group does not have to and will not question governmental requests and processes.

Special Note about Children

According to our Terms of Use, you must be at least 13 years old to access and/or use our website and software.

We do not collect information about children under the age of 13. In the event any personal information was collected, we will delete it as soon as possible if you contact us at: info@CloudGamesGroup.com

We strongly recommend that minors aged 13-17 seek consent from a parent or legal guardian before accessing and/or using our website or Games and providing any private information.

Security

We followed industry standards to secure all personal data stored by our systems. All transactions are processed in keeping with the highest security level protocols, ensuring that no one can access or use personal information in an unauthorized manner.

However, while we take responsible measures to protect your Personal Information, the internet is not a 100% secure environment. We cannot guarantee the absolute security of all information transmitted or electronically stored. We disclaim any liability for any unauthorized access to, disclosure or damage to, theft of, or loss of any Personal Information. By using our website and/or our software, you acknowledge that you understand and agree to assume these risks.

Please note that you can terminate your account at any time and request that we completely delete all of your data we have stored. Just contact us at: info@CloudGamesGroup.com

Credit Card Transactions

We do not store any credit card information (name, credit card number, and expiration date) for any purchases made on our site.

External Links

Our website and/or software may have links to other sites. We are not responsible for their content, activities, or the way they use the information they collect and/or you may provide to them. Please review their privacy policies.

Third-Party Data Collection and Use of End-User Information

When you use or connect to a Cloud Games Group’s website or download Cloud Games Group’s software via a third party platform — including Facebook — you allow us to access and/or collect certain information from your third-party platform profile/account. You additionally allow us to access information contained in cookies placed on your device by the third-party platform as permitted by the terms of your agreement and privacy settings with that platform. We may share this information with the third-party platform for their use as permitted by the terms of your agreement with and privacy settings on that platform.

Our games may contain third-party tracking tools from our service providers, for example, Google Analytics. Such third parties may use SDKs, APIs, and cookies in our games to enable them to collect and analyze user information on our behalf. In order to provide their services, the third parties may have access to information such as your IP address, MAC address, geo-location, IMEI, and device identifier.

Agreement with Cloud Games Group Policies

By using the Cloud Games Group website, our products, or our services, you signify your understanding of and consent to the Cloud Games Group Privacy Policy. If you do not agree to this policy, we strongly urge you to refrain from using the Cloud Games Group website, products, and services.

Advertising ID

The advertising ID is a unique, user-resettable ID for advertising, provided by the mobile device’s operating system. We may use this ID to enhance serving and targeting capabilities, re-target specific campaigns, pass the ID to our partners. Advertising ID does not reveal any information about the user or the device. If you prefer to opt-out or reset your Advertising ID please follow these standard instructions:

iOS - Opt out of interest-based ads in the App Store and Apple News
Android - Opt out of seeing personalized ads

If for any reason you are concerned with the way that we may be using your personal information, you have questions about the privacy aspects of our products or services, or you wish to file a complaint, please contact us at: info@CloudGamesGroup.com.